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Shipping Policy

Ship it like it’s hot.

We offer flat rate shipping (however this option does not provide tracking) as well as a tracked parcel option (this rate is based on your address and the dimensions and weight of your package). For overseas orders, shipping will be calculated based on shipping distance and size of package. Heads up order fulfillment time is typically 3-5 business days before shipping.

You will receive an email notification when your item has shipped and orders should arrive within 7-12 business days in Canada (depending on the service you select). International customers (which includes the USA – we are in Canada folks) may experience longer wait times due to customs delays (up to 4 weeks in some rare cases!)

Please double (then triple) check that your address is correct. If a package is not received or is returned to us due to an error in address, we are unable to offer a refund and are not responsible for costs of the replacement item.

Duties and taxes vary upon country. If you place an order online, you will be responsible for any and all duties, taxes and customs charges once the package has arrived in the destination country.

GoCleanCo is not responsible for lost or stolen packages. All packages fall under the responsibility of the postal service carrier from the date shipped. No refunds, replacements, or exchanges will be provided.

GoCleanCo is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within this website. As always we suggest you check with your manufacturer’s recommendations on how to clean your home.

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